Denim Blue Jacket

At Alaska Jackets, we aim to make your shopping experience seamless by offering clear, reliable, and transparent shipping guidelines. We work hard to ensure your order reaches you safely and on time within the United States. Alaska Jackets is owned and operated as an independent online store.

1. Shipping Coverage & Destinations
This Shipping Policy applies exclusively to orders delivered within the United States. We do not ship internationally at this time.

2. Shipping Rates & Fees
– Standard Shipping: FREE on all domestic orders within the United States.
– Taxes & Duties: All shipments are fulfilled domestically within the US with zero import tariffs, customs duties, or hidden delivery surcharges. The total price displayed at checkout is final.

3. Processing & Delivery Timeline

To calculate when your order will arrive, please consider both Processing Time and Courier Transit Time:

– Order Cutoff Time: 1:00 PM (Central Standard Time – CT)
* Orders placed before 1:00 PM CT (Monday – Friday) begin processing the same business day.
* Orders placed after 1:00 PM CT or on weekends/holidays begin processing the next business day.
– Handling / Processing Time: 2 to 5 business days (Monday to Friday).
– Courier Transit Time: 8 to 10 business days (Monday to Friday).
– Estimated Total Delivery Window: Approximately 10 to 15 business days total.

4. Courier Partners & Tracking
All orders are shipped via trusted domestic carriers, including:
– FedEx
– UPS
– USPS
– DHL

Once your order enters shipping dispatch, you will automatically receive a Shipping Confirmation Email containing your tracking number and direct links to monitor your shipment in real-time.

5. Address Accuracy & Modifications
Please ensure your full shipping details (including apartment/suite numbers) are accurate at checkout. If you notice an error in your shipping address, contact us immediately at info@alaskajackets.com. Once an order enters physical transit, address modifications cannot be guaranteed.

6. Damaged, Lost, or Delayed Packages
– Damaged on Arrival: If your package arrives damaged, please take clear photos of the packaging and item, and contact us within 48 hours so we can issue a free replacement or full refund.
– Lost Packages or Delivery Delays: If your tracking status shows “Delivered” but you have not received your package, or if your package is delayed past 20 business days, please reach out to customer support immediately. We will initiate a formal investigation with the carrier and dispatch a replacement or process a full refund.

7. Company Contact Information
– Website Name: Alaska Jackets
– Business Structure: Independent Online Store
– Physical Business Address: 3301 Conflans Rd, Irving, TX 75061, USA
– Customer Support Email: info@alaskajackets.com
– Customer Support Phone: +1 713 949 6541
– Customer Support Hours: Monday to Friday: 8:00 AM – 5:00 PM (Central Time Zone – CT)
– Response Time: We respond to all inquiries within one business day.

At Alaska Jackets, customer satisfaction is our priority. This Return & Refund Policy details the step-by-step process for returns, refunds, exchanges, and order cancellations. Alaska Jackets is owned and operated as an independent online store.

This policy applies to all orders delivered within the United States.

1. 30-Day Return Window
You have 30 days from the date of package delivery to request a return or exchange.

To be eligible for a return:
– Items must be unworn, unused, unwashed, and in original sellable condition.
– Original product tags, labels, and protective packaging must be attached and intact.
– Proof of purchase (order number or email confirmation) is required.

2. Return Costs & Restocking Fees
– Defective, Damaged, or Incorrect Items (Our Mistake): If you receive a damaged item, defective product, or incorrect order, we take full responsibility. Contact us immediately with order photos. We will provide a prepaid return shipping label and issue a 100% full refund or immediate free replacement.
– Standard Returns / Change of Mind (Customer Preference): If you wish to return an item due to a change of mind, style choice, or size preference, you are responsible for paying the return shipping label costs.
– Restocking Fee: We charge $0 restocking fees on all returned items.

3. How to Initiate a Return
Step 1: Request an RMA
Email our support team at info@alaskajackets.com within 30 days of delivery with your order number and reason for return.

Step 2: Receive Return Instructions
Once your return request is approved, our team will issue a Return Merchandise Authorization (RMA) number.

Step 3: Ship the Item Directly to Our Physical Address
Pack the item securely in its original packaging with all tags attached, include the RMA number inside or on the label, and send it directly to our verified US return facility:

Alaska Jackets Returns
3301 Conflans Rd, Irving, TX 75061, USA

4. Inspection & Refund Processing
– Upon receiving your return package at our Texas address, our quality control team will inspect the item within 3 business days.
– Once approved, your refund will be processed immediately back to your original payment method.
– Processing Times: Most financial institutions take 3 to 5 business days to post the refunded amount back to your account statement.

5. Exchanges
If you need a different size, color, or style, contact us at info@alaskajackets.com to request an exchange RMA. Once the original item is received at our Irving, TX address and inspected, your exchange replacement item will be dispatched.

6. Non-Returnable Items
– Items returned after 30 days from delivery.
– Items showing visible signs of wear, alteration, washing, or missing tags.
– Custom-made or personalized outerwear.

7. Order Cancellations
– Cancellations Before Shipment: Orders can be canceled for a 100% full refund if requested before the item has entered physical shipping dispatch (typically within 1 to 2 business days).
– Cancellations After Shipment: If your order has already been shipped, it cannot be canceled mid-transit. Please wait for delivery and follow our standard return process.

8. Late or Missing Deliveries
If your package is delayed or does not arrive within 20 business days of the estimated shipping timeframe, please contact customer support. Upon transit verification with the courier (FedEx/UPS/USPS), we will issue a full refund or send out a complimentary replacement shipment.

9. Company Contact Information
– Website Name: Alaska Jackets
– Business Structure: Independent Online Store
– Physical Business Address: 3301 Conflans Rd, Irving, TX 75061, USA
– Customer Support Email: info@alaskajackets.com
– Customer Support Phone: +1 713 949 6541
– Customer Support Hours: Monday to Friday: 8:00 AM – 5:00 PM (Central Time Zone – CT)
– Response Time: We respond to all inquiries within one business day.