Return & Refund Policy

Last Updated: July 28, 2026

At Alaska Jackets, customer satisfaction is our priority. This Return & Refund Policy details the step-by-step process for returns, refunds, exchanges, and order cancellations. Alaska Jackets is owned and operated as an independent online store.

This policy applies to all orders delivered within the United States.

1. 30-Day Return Window
You have 30 days from the date of package delivery to request a return or exchange.

To be eligible for a return:
– Items must be unworn, unused, unwashed, and in original sellable condition.
– Original product tags, labels, and protective packaging must be attached and intact.
– Proof of purchase (order number or email confirmation) is required.

2. Return Costs & Restocking Fees
– Defective, Damaged, or Incorrect Items (Our Mistake): If you receive a damaged item, defective product, or incorrect order, we take full responsibility. Contact us immediately with order photos. We will provide a prepaid return shipping label and issue a 100% full refund or immediate free replacement.
– Standard Returns / Change of Mind (Customer Preference): If you wish to return an item due to a change of mind, style choice, or size preference, you are responsible for paying the return shipping label costs.
– Restocking Fee: We charge $0 restocking fees on all returned items.

3. How to Initiate a Return
Step 1: Request an RMA
Email our support team at info@alaskajackets.com within 30 days of delivery with your order number and reason for return.

Step 2: Receive Return Instructions
Once your return request is approved, our team will issue a Return Merchandise Authorization (RMA) number.

Step 3: Ship the Item Directly to Our Physical Address
Pack the item securely in its original packaging with all tags attached, include the RMA number inside or on the label, and send it directly to our verified US return facility:

Alaska Jackets Returns
3301 Conflans Rd, Irving, TX 75061, USA

4. Inspection & Refund Processing
– Upon receiving your return package at our Texas address, our quality control team will inspect the item within 3 business days.
– Once approved, your refund will be processed immediately back to your original payment method.
– Processing Times: Most financial institutions take 3 to 5 business days to post the refunded amount back to your account statement.

5. Exchanges
If you need a different size, color, or style, contact us at info@alaskajackets.com to request an exchange RMA. Once the original item is received at our Irving, TX address and inspected, your exchange replacement item will be dispatched.

6. Non-Returnable Items
– Items returned after 30 days from delivery.
– Items showing visible signs of wear, alteration, washing, or missing tags.
– Custom-made or personalized outerwear.

7. Order Cancellations
– Cancellations Before Shipment: Orders can be canceled for a 100% full refund if requested before the item has entered physical shipping dispatch (typically within 1 to 2 business days).
– Cancellations After Shipment: If your order has already been shipped, it cannot be canceled mid-transit. Please wait for delivery and follow our standard return process.

8. Late or Missing Deliveries
If your package is delayed or does not arrive within 20 business days of the estimated shipping timeframe, please contact customer support. Upon transit verification with the courier (FedEx/UPS/USPS), we will issue a full refund or send out a complimentary replacement shipment.

9. Company Contact Information
– Website Name: Alaska Jackets
– Business Structure: Independent Online Store
– Physical Business Address: 3301 Conflans Rd, Irving, TX 75061, USA
– Customer Support Email: info@alaskajackets.com
– Customer Support Phone: +1 713 949 6541
– Customer Support Hours: Monday to Friday: 8:00 AM – 5:00 PM (Central Time Zone – CT)
– Response Time: We respond to all inquiries within one business day.