Returns, Refunds & Exchanges Policy
Last Updated: 2 June 2026
Returns, Refunds & Exchanges Policy for Alaska Jackets
At Alaska Jackets, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our policy carefully before requesting a return, refund, or exchange.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in the original packaging whenever possible.
- Include proof of purchase or order number.
Items that do not meet these requirements may not qualify for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Customized or personalized products.
- Made-to-order items.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the problem.
After reviewing your request, we may offer a replacement, exchange, store credit, or full refund depending on the circumstances.
Exchanges
We offer exchanges for eligible items.
If you wish to exchange an item for a different size or color, please contact our customer support team before returning the item.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit.
Return Process
To initiate a return:
- Contact our customer support team at info@alaskajackets.com.
- Include your order number and reason for the return.
- Wait for return instructions and authorization from our team.
- Ship the item to the return address provided by customer support.
Returns sent without prior authorization may experience delays in processing.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
- We recommend using a trackable shipping service, as Alaska Jackets is not responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider.
- Most refunds are completed within 5–10 business days after approval.
Shipping fees are generally non-refundable unless the refund is due to a damaged, defective, or incorrectly shipped item.
Order Cancellations
Customers may request order cancellations before an order enters production or is shipped.
Once an order has been processed, customized, manufactured, or shipped, cancellation requests may not be approved.
If a cancellation request is approved, the refund will be issued to the original payment method within 5–10 business days.
To request a cancellation, contact us immediately at info@alaskajackets.com with your order number.
Refused or Undeliverable Shipments
If an order is returned because:
- An incorrect address was provided,
- Delivery was refused,
- The package was unclaimed,
additional shipping fees may apply before the order can be reshipped.
Any refund issued in such cases may be reduced by applicable shipping and handling costs.
Contact Information
For questions regarding returns, refunds, or exchanges, please contact us:
Business Name: Alaska Jackets
Address: 2322 N MacArthur Blvd, Irving, Texas 75062, United States
Email: info@alaskajackets.com
Phone: +1 469 472 5589
Working Hours: Monday to Friday, 8 AM – 5 PM (Central Time)
Response Time: one business day
We are committed to providing fair and transparent customer service and will work to resolve any issues promptly.