Return and Refund Policy
At Alaska Jackets, we are committed to providing a transparent and fair shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted.
This policy applies only to orders shipped within the United States.
1. Return Eligibility
Returns or exchanges may be requested within 30 days of delivery
Items must be:
- Unused, unworn, and unwashed
- In original condition with all tags, labels, and packaging intact
- Items returned after 30 days are not eligible for a return, refund, or exchange
2. Return Shipping & Fees
A. Our Error – Full Refund
If you receive an item that is:
- Defective
- Damaged on arrival
- Incorrect due to our error
You are eligible for:
- A full refund or replacement
- No restocking fee
- Return shipping assistance where applicable
B. Customer-Initiated Returns – Partial Refund
For returns due to:
- Change of mind
- Size or color preference
The following conditions apply:
Return shipping costs are paid by the customer
A 10% restocking fee is deducted to cover inspection, handling, and processing
Refund amount:
Product price minus 10% restocking fee.
3. How to Request a Return
Contact Us
Email info@alaskajackets.com with your order number and reason for return.
Return Authorization
Approved returns will receive a Return Merchandise Authorization (RMA) code.
Ship the Item
- Securely pack the item in its original packaging
- Clearly include the RMA code with the return
Inspection
All returns are inspected for condition, authenticity, size, and color before approval.
4. Refund Processing Time
- Approved refunds are processed within 3 business days after inspection
- Additional time may be required by your bank or payment provider
- Refunds are issued to the original payment method
Refunds will not be issued if:
- Items show signs of use or alteration
- Tags or labels are removed
- The return request is submitted after 30 days
5. Exchanges
- Exchanges are available within 30 days of delivery
- Items must meet return eligibility requirements
- Customized or personalized items are not eligible
- Multiple orders placed for selection purposes are not eligible
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized products
- Altered items
- Used or worn items
- Returns submitted after the 30-day window
- Orders placed unintentionally
7. Order Cancellation Policy
If order is in processing (1-2 business days): Full refund
After shipment: Cancellation is not permitted; the return policy applies
8. Late Delivery Refunds
If an order is not delivered within 20 business days, customers may request a refund, subject to shipment verification and courier confirmation.
9. Customer Support
For any questions regarding returns, refunds, or exchanges:
Email: info@alaskajackets.com
Contact Information
- Website Name: Alaska Jackets
- Company Name: GUCCS.CO LLC
- Business Number (EIN): 92-0734945
- Address: 527 Ranch Trail, Irving, TX 75063, USA
- Email: info@alaskajackets.com
- Phone: +1 469 472 5589
- Contact Us: Here
Customer Service Hours:
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday and Sunday: Closed
- Time Zone: Eastern Time Zone (ET)
Response Time: We respond within one business day.