Shipping Policy

Our dedicated team at Alaska Jackets strives to provide a satisfying and trustworthy buying experience to our precious customers. Before placing your order, please check our Shipping Policy for shipping-related concerns.

Free Shipping Worldwide

We offer worldwide complimentary shipping to our customers.

Estimated Delivery Time

  • We strive to deliver your order within 6 to 9 working days.
  • In case you choose expedited shipping, your product will arrive within 4 to 6 working days. For that, the customer has to pay an additional $25.
  • The order placed after 1 p.m. will be considered part of the next day’s queue.
  • Our customized products require some additional time, and their shipping may vary accordingly.
  • Our team delivers personalized products within 12 to 15 business days.
  • Our working days are Monday to Friday.

Please note: Shipping time may vary depending on the customization of the product.

How to Track the Shipped Product?

  • Once your order has been shipped, our team will provide you with a tracking ID.
  • After that, the responsibility to track the order will be shifted to the customer. Stay updated and monitor the order following the courier company’s schedule.
  • If the courier company holds your order or attempts delivery at the time of your unavailability, it is necessary to address
  • the issue with the courier company and reschedule it.
  • In case of multiple failed delivery attempts, the courier company may dispose of or return the parcel, for which we assume no liability.

Our Trustworthy Courier Partners

At Alaska Jackets, we aim to deliver your desired product, prioritizing safe and speedy service. Our team makes sure that the product arrives at your doorstep on time and in the best condition. Therefore, we entrust esteemed courier companies like DHL, FedEx, and USPS for reliable service, committing to logistic excellence.

Received Damaged or Wrong Product?

We always ensure offering high-end quality and make sure the item reaches you in perfect condition. But in case you receive a wrong, defective, or damaged item, please contact our customer support at info@alaskajackets.com within 30 days of receiving your product.

Note: Please keep the tags intact; otherwise, your item will not be eligible for a return or refund. For further assistance, please review our Return Policy and Refund Policy.

Import Duties and Taxes

For our US customers, there is a leverage for them. They are not responsible for handling the customs fee. All our orders are delivered on a DDU (Delivery Duty Unpaid) basis. Thus, other customers are liable to bear the customs fee according to their country’s law. As we do not charge any additional fees, except the customs charges mandated by law. Custom and import duties differ; some may charge while others are duty-free. Therefore, it is a customer’s responsibility to check the customs policy accordingly. We are not liable for local taxes and duty fees. The product does not include any kind of taxes.

For additional help and guidance for queries related to shipping charges and delivery issues, you can easily approach us. Contact our dedicated customer support via email.

Our Shipping Policy

For the pursuit of a seamless and care-free purchasing experience, please consider the following points regarding the shipping policy:

  • Please check the information while completing the order form. Double-check your name, contact number, address, and email ID for a smooth process.
  • We may request a signature to confirm a safe delivery. This precautionary measure helps us to verify that the product is delivered to the intended customer.
  • Shipments can’t be made to the P.O. Boxes, APO, or FPO locations for security purposes.
  • Our customized products may require a longer production and delivery time, while the non-customized products will be delivered standardly. So, if your order includes both custom-made and standard items, additional time may be required.
  • Once your parcel has been dispatched, address modifications are no longer possible by our end. Please contact your respected courier company to solve the issue and request an address adjustment.

Reasons For Shipment Delays

We assure promising quality and service for the best possible shopping experience. But the following factors are beyond our control and may occasionally lead to delays:

  • Natural disasters and public holidays may disrupt the delivery schedule.
  • Providing incorrect address information in the form may create a hindrance, delivery challenges, and even order cancellation.
  • Occasional quality inspection may necessitate the return of the item for repair and replacement.
  • Inaccurate contact information may hinder the ability to contact you, resulting in a failed delivery attempt or delaying the process.
  • Operational difficulties encountered by our courier partner may be the reason for delayed deliveries.
  • Customs hold may disturb the delivery process
  • Order modification may require additional processing time and extend the delivery schedule.

Contact Information

Thank you for choosing Alaska Jackets. We value your support. Feel free to reach our customer representative for any additional concerns related to shipping.

Business Name: Alaska Jackets

Business Address: 2322 N MacArthur Blvd, Irving, TX 75062, USA

Phone Number: +1 (325) 374-0126

Contact Email: info@alaskajackets.com

Working Hours: Monday to Friday, 8 AM – 5 PM