You can reach us via:

• Email: info@alaskajackets.com

• Phone: +1 713 949 6541

• Business Address: 3301 Conflans Rd, Irving, TX 75061, USA

Our team is available Monday to Friday, 8:00 AM – 5:00 PM (Central Time Zone – CT). We aim to respond to all inquiries within 1 business day.

Alaska Jackets is based in the United States.

• Business Address:

  3301 Conflans Rd, Irving, TX 75061, USA

• Customer Support Phone: +1 713 949 6541

• Customer Support Email: info@alaskajackets.com

• Operating Hours: Monday to Friday, 8:00 AM – 5:00 PM (Central Time Zone – CT)

We offer Free Standard Shipping on all orders across the United States.

To calculate when your order will arrive, please consider both Processing Time and Courier Transit Time:

– Order Cutoff Time: 1:00 PM (Central Standard Time – CT)
* Orders placed before 1:00 PM CT (Monday – Friday) begin processing the same business day.
* Orders placed after 1:00 PM CT or on weekends/holidays begin processing the next business day.
– Handling / Processing Time: 2 to 5 business days (Monday to Friday).
– Courier Transit Time: 8 to 10 business days (Monday to Friday).
– Total Stated Delivery Window: 10 to 15 business days total.

Yes! Once your order has been packaged and shipped, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier link (FedEx, UPS, USPS).

You can monitor your package in real-time by clicking the link in your email or by visiting our Track Your Order page directly on our website.

Shipping Coverage & Destinations

This Shipping Policy applies exclusively to orders delivered within the United States. We do not ship internationally at this time.

Shipping Rates & Fees

– Standard Shipping: Free Shipping on all orders within the United States.
– Taxes & Duties:The product price displayed on our store plus any applicable destination-based sales tax calculated at checkout represents the final amount you pay.
– Sales tax is calculated and applied at checkout based on applicable state and destination legal guidelines. For states where we do not have a tax nexus, sales tax will display as $0.00.
– Zero Hidden Fees: We do not charge hidden processing fees, checkout surcharges, currency conversion penalties, or administrative fees. The total shown in your cart at checkout is the exact amount billed to your payment card.

We offer multiple secure payment options:

• Credit & Debit Cards: We accept Visa, MasterCard, American Express, and Discover.

• Currency: All transactions are processed in US Dollars ($ USD).

• Taxes: Applicable destination-based sales tax is calculated transparently during checkout

• Security: Your security is our priority. Every transaction is encrypted using industry-standard 256-bit SSL encryption. We do not store or process your credit card details on our servers.

Payment & Data Security:

• 256-bit SSL Encryption: Every checkout transaction is fully encrypted and processed through secure, PCI-compliant payment gateways.

• Zero Card Storage: We never store, collect, or access your raw banking or credit card details on our servers.

• Data Privacy: Your personal information is only used to fulfill your order and is strictly protected according to our Privacy Policy. We never sell or rent your personal data to third-party marketers.

Yes. You can cancel your order for a 100% full refund at any time before your package has entered physical shipping dispatch (typically within 1 to 2 business days).

Once your order has been physically shipped and is in transit with the courier, it cannot be canceled mid-transit. In that case, simply accept the delivery and follow our standard 30-day Return & Refund Policy for a hassle-free return.

You may request a return or exchange within 30 days of delivery. Items must be unused, unworn, unwashed, and in original condition with tags intact. There is a $0 restocking fee on standard returns. Upon receiving your return package, our quality control team will inspect the item within 3 business days, and once approved, your refund will post back to your account statement within 3 to 5 business days.

If your tracking status shows “Delivered” but you have not received your package, or if your package does not arrive within our stated 15 business day delivery window, please contact customer support. We will initiate a formal investigation with the carrier and dispatch a replacement or process a full refund.

No. We currently ship within the United States only and do not offer international shipping at this time. All U.S. orders qualify for Free Standard Shipping.

California Consumer Privacy Act (CCPA/CPRA) Notice:

California residents have the right to request access to, deletion of, or opt-out of the sale or sharing of their personal information. To exercise your rights, please reach out to us:

• Email: info@alaskajackets.com

• Phone: +1 713 949 6541

• Mailing Address: 3301 Conflans Rd, Irving, TX 75061, USA

Requests will be acknowledged within 10 business days and fully processed within 45 calendar days.

For any concerns regarding payments, billing, refunds, or chargebacks, please contact our support team directly:

• Email: info@alaskajackets.com

• Phone: +1 713 949 6541

• Operating Hours: Monday to Friday, 8:00 AM – 5:00 PM (Central Time Zone – CT)

We encourage customers to reach out to our team first so we can resolve any issues or process refunds quickly and directly.

Product Representation & Color Accuracy:

• Color & Texture Variations: We make every effort to display the colors, textures, and details of our products as accurately as possible. However, actual colors and textures may vary slightly due to individual screen settings, monitor color calibrations, or natural characteristics of the leather.

• Product Updates: We continually refine our crafts to ensure quality. Minor product specifications or design enhancements may occur, but key features and overall quality will always match or exceed your order specifications.

Yes! Our leather jacket collection is crafted from real leather (including sheepskin, lambskin, and cowhide). Every jacket is crafted using skilled workmanship to ensure durability, comfort, and timeless style.

For specific material breakdowns (such as lining, hardware, or fabric accents), please check the individual product details page.