FAQ’s – Frequently Asked Questions

1. What is the return policy?

We have a 30-day refund and return policy. Please check our refund and return policy page for more information. Returns and Refunds are only acceptable under acceptable conditions.

2. What are the conditions for a return?

To be eligible for a return, your item must be:

• Items must be returned within 30 days of the delivery
• In the same condition that you received it.
• Unworn or unused, with tags, and in its original packaging.
• Accompanied by the receipt or proof of purchase.

3. How do I request a return?

To initiate a return:

• Contact us at info@alaskajackets.com.
• Approval: Once your request is approved, you will receive instructions for returning the item.
• Return Shipping: Customers are responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect items. Customers must send the product back to the designated sender location provided during the refund process.
• Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our refund criteria.
• Refund Issuance: Approved refunds will be processed within 10 business days to your original payment method.
• We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund has been approved or not. If approved, your refund will be processed to your original payment method. The refund may take up to 10 business days to appear in your account.

5. Do you offer exchanges?

Yes, we offer exchanges in some cases. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

6. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will take immediate action to resolve the issue.

7. What is the shipping method?

We partner with trusted delivery companies, including FedEx, DHL, Skynet, and UPS, to ensure reliable shipping worldwide. The selected carrier may vary based on your location and the delivery option chosen.

8. Do you ship internationally?

Yes, we ship all over the world. However, free shipping is only available for the USA, UK, Canada, and Australia.

9. How can I track my order?

Once your product is shipped, you will receive tracking information via email. You can also track your order on our website. Please allow up to 24 hours for the tracking information to be updated.

10. Can I cancel my order?

Order Cancellation Policy

• Within 24 Hours: Orders canceled within 24 hours of placement will receive a full refund.
• After 24 Hours but Before Dispatch: Orders canceled after 24 hours but before dispatch may be subject to deductions of 35% to cover processing costs.
• After Dispatch: Orders cannot be canceled once dispatched. Customers may initiate a return under the Return & Refund Policy.

11. How can I contact customer support?

Email: info@alaskajackets.com