Refund, Returns and Exchange Policy
At Alaska Jackets, customer satisfaction is our priority. We want you to feel confident in your purchase, and we’re here to help if something doesn’t meet your expectations. Please read our refund policy carefully to understand your rights and obligations.
Our policy is valid for 30 days from the date your order is delivered. If 30 days have passed since your delivery, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
- Items must be returned within 30 days of the delivery
- In the same condition that you received it.
- Unworn or unused, with tags, and in its original packaging.
- Accompanied by the receipt or proof of purchase.
How to Initiate a Return:
To initiate a return:
- Contact us at info@alaskajackets.com.
- Approval: Once your request is approved, you will receive instructions for returning the item.
- Return Shipping: Customers are responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect items. Customers must send the product back to the designated sender location provided during the refund process.
- Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our refund criteria.
- Refund Issuance: Approved refunds will be processed within 10 business days to your original payment method.
- We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved or not. If approved, your refund will be processed to your original payment method. The refund may take up to 10 business days to appear in your account.
Return Shipping Costs
The customer is responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). Original shipping costs are non-refundable.
Exchange Policy
If you wish to exchange an item, follow the same steps outlined above. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.
Production Units
Our products are crafted with care in our production units located in Pakistan, Bangladesh, and China to ensure good quality and craftsmanship.
Important Notes
- Returns initiated after 30 days cannot be accepted
- All items must be returned in their original packaging
Contact Us
If you have any questions about our refund policy or need assistance, please contact us at:
Email: info@alaskajackets.com