Terms And Conditions

At Alaska Jackets, our motto is simple: “The customer is always right.” And if there’s ever a question about that, well, just refer back to point number one! We truly stand by this to make sure you get amazing service and are totally happy with your purchase. Your feedback and reviews are super important to us they help us keep our product quality sky high. Plus, our friendly team is always here to help with your questions, and we promise to get back to your emails quickly.

Exchanges & Returns

We don’t have a traditional return policy, but don’t worry! If you receive a faulty product, we’re happy to arrange an exchange. In these cases, Alaska Jackets will cover all shipping costs to get the new item to you and the old one back to us. For any other exchange reasons, you’ll just be responsible for the shipping fees. If you get a defective item, please let us know within three days of receiving it, and make sure to return it within the agreed timeframe.

How We Deliver

We use reliable international couriers like DHL, FedEx, or UPS to ship all orders directly from our Alaska Jackets production facility. We always aim for fast delivery! However, sometimes things like your location, the type of order, customs procedures, or international situations can affect delivery times. This means it could take 10-15 business days for your order to arrive. Please note that shipments don’t include freight insurance. We recommend checking with your country’s customs office for any details on duties or taxes.

Important Things to Keep in Mind

We strongly recommend carefully checking our size chart before you order. If you need to make any changes, please email us right away. 

Also, please understand that there might be slight color differences in the final product. This can happen due to things like your monitor’s brightness, the difference between genuine and synthetic leather, or camera flash and lighting during photos.

Alaska Jackets cannot be held responsible if you choose the wrong size, so please double check your measurements carefully before making your selection. Our size chart is specific to Alaska Jackets and shouldn’t be confused with standard country specific size charts.

Payment Options

We use a secured payment gateway (squareup), a widely recognized and secure payment method. If you prefer to use another payment method, please contact us before placing your order, and we’ll do our best to help you out!

If you feel the need to contact us regarding these terms and conditions, you can contact us at info@alaskajackets.com.