Order Cancellation Policy
At Alaska Jackets, our customers are our top priority. Valuing their satisfaction, we precisely designed our flexible and hassle-free Order Cancellation Policy. Kindly note the following guidelines for a seamless cancellation process.
Order Cancellation Window
In case you change your mind after placing the order, we offer a 24-hour window to cancel it. As you place your order, our customer support team will confirm it via email, and the timeframe begins immediately after that. We are dedicated to satisfying the needs and expectations.
How To Cancel The Order?
To initiate the order cancellation process, please follow the given steps:
- Reach out to our customer support by emailing us at info@alaskajackets.com
- Share your Order number with our team and mention the reason for canceling your order
- After your request, our team will confirm it via email and start processing your refund.
Refund Process
- We offer a simple refund process for your convenience.
- If you cancel your order within the 24-hour window after placing it, you can easily claim a full refund without any deduction.
- After your order cancellation request has been confirmed, the refund process is initiated within 24 to 48 hours.
- Your amount will be refunded within 7-10 business days, using the original payment method.
- Please note that the processing time may vary, as the credit card company or your bank may require some extra time to process and post the reimbursement.
Orders in Transit
We cannot cancel your order once it has been shipped. However, to give you flexibility, we offer a 30-day Return Policy. You can return your item for a full refund, following our return terms. Once we receive and inspect the item, we’ll process your refund promptly.
Need Help?
We feel pleasure in assisting you. Our dedicated team is ready to listen and respond to your order-cancellation concerns. We provide you with a return address and contact number for added convenience.
Contact Information
Thank you for choosing Alaska Jackets. We appreciate your support and trust. If you have any questions or need help with cancellations, returns, or refunds, our customer service team is here for you — just reach out.
Business Name: Alaska Jackets
Business Address: 2322 N MacArthur Blvd, Irving, TX 75062, USA
Phone Number: +1 (325) 374-0126
Contact Email: info@alaskajackets.com
Working Hours: Monday to Friday, 8 AM – 5 PM