FAQ’s – Frequently Asked Questions
1. What materials do you use in your jackets?
All of our outerwear is made from 100% genuine leather, including lambskin, cowhide or sheepskin. We prioritize quality, durability, and timeless design.
2. Are your products for men, women or both?
We offer a full range of leather jackets, blazers and coats designed for both men and women. Whether you’re after a tailored look or rugged moto style, we have you covered.
3. How do I choose the right size?
Each product page includes a size chart. If you’re unsure, please contact our support team (see Contact information below) and provide your measurements — we’re glad to assist.
4. Can I get a custom size or personalization?
Yes — on select products we offer custom sizing or personalization. Please reach out to us before ordering. Custom orders may have different return conditions (see Return & Refund Policy).
5. Where are you located and how can I contact you?
Business Name: Alaska Jackets
Address: 2322 N MacArthur Blvd, Irving, TX 75062, USA
Email: info@alaskajackets.com
Phone: +1 325 374 0126
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (Eastern Standard Time, New York)
6. Do you ship internationally?
Yes — we ship worldwide. Free standard shipping is available to the USA, UK, Canada and Australia. For all other countries, a flat-rate shipping fee applies.
7. What are your shipping timeframes?
Processing/Handling: 5-7 business days (Mon–Fri)
Transit: 5-8 business days (Mon-Fri)
Estimated total: 10-15 business days for USA/UK/Canada/Australia. For remote regions, delays may occur.
8. What about duties and taxes for international orders?
For all orders shipped, import duties and taxes may apply when your parcel enters your country. These are the recipient’s responsibility; Alaska Jackets is not liable for them.
9. What is your return & refund policy?
We accept returns within 30 days of delivery, provided the item is unused, in original condition, tags intact, and with proof of purchase. For full details, including shipping cost responsibilities and how to initiate, see our Refund & Returns Policy page.
10. Can I exchange an item?
Yes, exchanges are available based on product availability. If your requested item is unavailable, we will issue a refund instead.
11. Can I cancel an order after placing it?
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If you cancel within 24 hours of placing the order: full refund.
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After 24 hours but before dispatch: may be subject to a 35% processing fee.
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After dispatch: cancellations aren’t possible; you may need to return the item once delivered.
12. How do I track my order?
After shipment, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking link to become active.
13. Are my payments secure?
Yes — we use secure payment processing (e.g., SquareUp) and all transactions are in USD. See our Billing Terms & Conditions page for full details.
14. What if the product is damaged or defective?
If you receive a damaged or defective item, please contact us within 30 days. We will work to rectify the issue quickly.
15. Do you have physical stores?
No — we operate as an online-only brand, which allows us to offer better pricing and global reach. All orders are shipped from our fulfillment systems.
16. Which warehouses do you ship from?
We operate fulfilment centers in the United States, China and Pakistan. Depending on stock and shipping destination, your order may ship from one of these locations.
17. Is my personal information safe?
Yes. We take your privacy seriously and use secure systems to protect your data. For full details, refer to our Privacy Policy page.
18. What currencies do you support?
All transactions on our site are processed in USD.
19. Where can I find your full policies and terms?
You can find all of our policies and terms at the footer of our website:
Need further help?
If you can’t find the answer here, please contact us:
Email; info@alaskajackets.com
Phone: +1 325 374 0126
Business Hours:
Monday – Friday: 9 AM – 5 PM Eastern Standard Time (New York)