You can reach us via:

• Email:info@alaskajackets.com

• Phone: +1 469 472 5589
  Our team is available Monday to Friday, 8:00 AM – 5:00 PM (ET). We aim to respond within 1 business day.

Address: 527 Ranch Trail, Irving, TX 75063, USA

Standard Shipping (Free – United States only):
Orders are delivered within 10–15 business days, including:

• Handling time: 2-5 business days
• Transit time: 8-10 business days

Yes! Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package.

• We currently ship within the United States only.

  • Standard Shipping: Free on all U.S. orders

  We do not charge sales tax, customs duties, or additional fees at this time.
  All pricing and shipping costs are clearly displayed at checkout.

We offer multiple secure payment options:

• Major credit & debit cards (Visa, MasterCard, American Express, Discover)

• All transactions are processed in USD

Yes. All transactions are SSL-encrypted.
We never store banking details, and personal information is never shared with third parties.

Yes, cancellations are allowed under the following conditions:

• Within 24 hours of placing the order: Full refund
• After 24 hours: Order processing begins
• After shipment: Cancellation is not permitted; the return policy applies

• Returns or exchanges may be requested within 30 days of delivery

• Items must be:

  • Unused and unworn

  • In original condition with tags and packaging intact

Customer-initiated returns:

• Return shipping costs are paid by the customer

• A 10% restocking fee applies

Our error (damaged, defective, or incorrect item):

• Full refund or replacement

• No restocking fee

Refunds are processed within 3 business days after inspection and approval.

Customized or altered items are not eligible for return or exchange.

More detailed information can be found on our Return & Refund Policy.

Please contact our support team immediately at info@alaskajackets.com or +1 469 472 5589. We will investigate and assist you promptly.

No.
We currently ship within the United States only and do not offer international shipping at this time.

California residents have the right under CCPA/CPRA to opt out:

• Email: info@alaskajackets.com

• Phone: +1 469 472 5589

Requests will be acknowledged within 10 business days and processed within 45 days.

For any concerns regarding payments, refunds, or chargebacks, please contact:

• Email: info@alaskajackets.com

• Phone: +1 469 472 5589

We strive for accuracy, but colors, textures, and finishes may vary slightly depending on screen settings. Product specifications are subject to change without notice.

Yes! All our jackets are made from genuine leather using skilled craftsmanship for durability, style, and timeless appeal.