You can reach us via:

• Email: info@alaskajackets.com

• Phone: +1 713 949 6541

• Business Address: 3301 Conflans Rd, Irving, TX 75061, USA

Our team is available Monday to Friday, 8:00 AM – 5:00 PM (Central Time Zone – CT). We aim to respond to all inquiries within 1 business day.

Alaska Jackets operates as an independent business based in the United States.

• Physical Business & Return Address:

  3301 Conflans Rd, Irving, TX 75061, USA

• Customer Support Phone: +1 713 949 6541

• Customer Support Email: info@alaskajackets.com

• Operating Hours: Monday to Friday, 8:00 AM – 5:00 PM (Central Time Zone – CT)

We offer Free Standard Shipping on all orders across the United States.

• Order Cutoff Time: 1:00 PM (Central Standard Time – CT)

• Handling / Processing Time: 2 to 5 business days (Monday – Friday)

• Transit Time: 8 to 10 business days (Monday – Friday)

• Total Estimated Delivery Time: 10 to 15 business days total

Once your package ships, you will receive an email with your tracking number so you can monitor its delivery status in real-time.

Yes! Once your order has been packaged and shipped, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier link (FedEx, UPS, USPS, or DHL).

You can monitor your package in real-time by clicking the link in your email or by visiting our Track Your Order page directly on our website.

• We currently ship exclusively within the United States (all 50 states). We do not ship internationally at this time.

  • Shipping Fee: FREE Standard Shipping on all U.S. orders.

  • Taxes & Hidden Fees: We do not charge sales tax, import tariffs, customs duties, or handling fees. The price you see at checkout is the final price.

We offer multiple secure payment options:

• Credit & Debit Cards: We accept Visa, MasterCard, American Express, and Discover.

• Currency: All transactions are processed in US Dollars ($ USD).

• Security: Your security is our priority. Every transaction is encrypted using industry-standard 256-bit SSL encryption. We do not store or process your credit card details on our servers.

Payment & Data Security:

• 256-bit SSL Encryption: Every checkout transaction is fully encrypted and processed through secure, PCI-compliant payment gateways.

• Zero Card Storage: We never store, collect, or access your raw banking or credit card details on our servers.

• Data Privacy: Your personal information is only used to fulfill your order and is strictly protected according to our Privacy Policy. We never sell or rent your personal data to third-party marketers.

Yes. You can cancel your order for a 100% full refund at any time before your package has entered physical shipping dispatch (typically within 1 to 2 business days).

Once your order has been physically shipped and is in transit with the courier, it cannot be canceled mid-transit. In that case, simply accept the delivery and follow our standard 30-day Return & Refund Policy for a hassle-free return.

• You may request a return or exchange within 30 days of delivery.

  Item Condition:

  • Items must be unused, unworn, unwashed, and in their original condition with all original tags and packaging intact.

  • Customized, made-to-measure, or altered items are non-returnable unless defective.

  Return Fees & Shipping:

  • Standard / Mind-Change Returns: Return shipping costs are paid by the customer. There is a $0 restocking fee (we do not charge restocking fees).

  • Damaged, Defective, or Incorrect Items: We provide a 100% full refund or free replacement and cover all return shipping costs.

  Refund Processing:

  • Refunds are processed back to your original payment method within 3 business days after your returned item is inspected and approved at our facility.

Please contact our support team immediately at info@alaskajackets.com or +1 713 949 6541. Our team is available Monday to Friday, 8:00 AM – 5:00 PM (Central Time Zone – CT), and we will investigate and assist you promptly.

No. We currently ship within the United States only and do not offer international shipping at this time. All U.S. orders qualify for Free Standard Shipping.

California Consumer Privacy Act (CCPA/CPRA) Notice:

California residents have the right to request access to, deletion of, or opt-out of the sale or sharing of their personal information. To exercise your rights, please reach out to us:

• Email: info@alaskajackets.com

• Phone: +1 713 949 6541

• Mailing Address: 3301 Conflans Rd, Irving, TX 75061, USA

Requests will be acknowledged within 10 business days and fully processed within 45 calendar days.

For any concerns regarding payments, billing, refunds, or chargebacks, please contact our support team directly:

• Email: info@alaskajackets.com

• Phone: +1 713 949 6541

• Operating Hours: Monday to Friday, 8:00 AM – 5:00 PM (Central Time Zone – CT)

We encourage customers to reach out to our team first so we can resolve any issues or process refunds quickly and directly.

Product Representation & Color Accuracy:

• Color & Texture Variations: We make every effort to display the colors, textures, and details of our leather jackets as accurately as possible. However, actual colors and textures may vary slightly due to individual screen settings, monitor color calibrations, or natural characteristics of the leather.

• Product Updates: We continually refine our crafts to ensure high quality. Minor product specifications or design enhancements may occur, but key features and overall quality will always match or exceed your order specifications.

Yes! Our leather jacket collection is crafted from 100% genuine, real leather (including high-grade sheepskin, lambskin, and cowhide). Every jacket is crafted using skilled workmanship to ensure maximum durability, comfort, and timeless style.

For specific material breakdowns (such as lining, hardware, or fabric accents), please check the individual product details page.