Shipping Policy

Last Updated: 2 June 2026

Shipping Policy for Alaska Jackets

At Alaska Jackets, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines our shipping methods, delivery estimates, tracking procedures, customs information, and customer responsibilities.

By placing an order on our website, you agree to the terms outlined below.

Shipping Rates

Free Shipping

We currently offer Free Standard Shipping to the following countries:

  • United States

  • United Kingdom

  • Canada

  • Australia

International Shipping

For all other countries, a flat shipping fee of $25 USD will be applied at checkout unless otherwise stated.

Shipping rates are displayed during checkout before payment is completed.

Approximate Delivery Timelines and Process

All orders are processed and delivered within the timeframe stated below. In case of high volume of orders, shipments may get delayed by a few days. Orders are not shipped on weekends or holidays. 

Order Cut-off Time:

The order cut-off time is 2:00 PM Central Time. Orders placed after this time will be processed the following business day.

Order Processing Time:

5-7 business days – Monday-Friday

Order Shipping Time:

5-8 business days – Monday-Friday

Estimated Total Shipping Time:

10-15 business days – Monday-Friday

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Carrier information

  • Tracking link (when available)

Customers can use the tracking information provided to monitor shipment progress directly with the shipping carrier.

If you do not receive tracking information within a reasonable time after placing your order, please contact our customer support team.

Shipping Carriers

To ensure reliable and secure delivery, Alaska Jackets may use trusted shipping providers, including:

  • DHL

  • FedEx

  • UPS

  • USPS

  • Other reputable courier services when necessary

The carrier used for your shipment may vary depending on destination, shipping method, and availability.

Delivery Responsibility

Customers are responsible for providing accurate shipping information during checkout.

Please verify the following before submitting your order:

  • Full name

  • Shipping address

  • Email address

  • Phone number

Incorrect or incomplete information may result in shipping delays, additional fees, or unsuccessful delivery attempts.

In some cases, carriers may require a signature upon delivery for security purposes.

Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to modify the delivery address. In such cases, customers may need to contact the shipping carrier directly.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees.

Unless otherwise stated during checkout:

  • Orders are shipped on a Delivery Duty Unpaid (DDU) basis.

  • Customs charges are not included in product prices or shipping fees.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

Customs policies vary by country, and Alaska Jackets has no control over these charges.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the item received

  • A description of the issue

Our customer support team will review the claim and provide assistance in accordance with our Returns, Refunds & Exchanges Policy.

Please retain all original packaging and tags whenever possible.

Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Customs inspections or clearance delays

  • Transportation disruptions

  • Carrier operational issues

  • Incomplete or incorrect shipping information

  • High seasonal demand

Alaska Jackets is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.

Lost Shipments

If your tracking information indicates a delivery issue or your package appears lost in transit, please contact us promptly.

We will work with the shipping carrier to investigate the matter and determine an appropriate resolution.

Policy Updates

Alaska Jackets reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Contact Information

If you have any questions regarding shipping, delivery, tracking, or customs information, please contact us:

Business Name: Alaska Jackets

Address: 2322 N MacArthur Blvd, Irving, Texas 75062, United States

Email: info@alaskajackets.com

Phone: +1 469 472 5589

Working Hours: Monday to Friday, 8 AM – 5 PM (Central Time)
Response Time: one business day

We appreciate your business and are committed to providing a smooth and reliable delivery experience.