Refund And Returns Policy

We want you to feel confident and secure when you shop with Alaska Jackets. That’s why we’ve created a flexible policy for returns, exchanges, and refunds.

Our 30-Day Return Policy and Refund Policy

Our return and refund policy are valid for a period of 30 days from the date of the delivery.You have 30 days from the date your item was sent to return it. If you have any issues or complaints, you need to let us know within 48 hours of receiving your order. We won’t be able to address complaints submitted after 48 hours.

How Refunds Work

  • Refunds will be issued back to the original credit card or account you used for your purchase.
  • Customers are responsible for return shipping costs. We highly recommend using a shipping service that provides tracking so you can ensure your item gets back to us safely.
  • If you’re returning an item because of a sizing issue, please be aware that a full refund might not be possible since sizes are confirmed after you place your order. If you request an exchange for sizing, you’ll also be responsible for the return shipping costs.
  • As part of our standard process for returns or exchanges, our team might ask for photos with measurements or other relevant details from you.

What Can’t Be Returned or Refunded?

  • We cannot offer refunds or exchanges for any product that has been damaged or used by the customer.
  • Delivery and handling charges are non-refundable.
  • If you return an item for a refund, the actual delivery cost we incurred will be subtracted from your refund amount.
  • Shipping fees are non-refundable.
  • Items returned without following our return process or after the 30-day return window won’t be eligible for a refund.

Receiving Your Refund

Once we get your returned item, our team will inspect it to make sure it meets our return conditions. If everything looks good, your refund will be processed back to your original payment method. Please allow up to 7 business days for the refund to appear in your account.

Restocking Fee

  • No restocking fee is charged for returns.

Need Help?

Our dedicated customer support team is here to assist you with any questions or concerns about returns, refunds, or orders. You can reach us at info@alaskajackets.com.