Your satisfaction is our first priority. If you’re not satisfied with your purchase, our refund and cancellation policies are outlined below.

Refund Eligibility

• Refund requests must be made within 15 days of receiving the order.
• Items must be unworn, unused, and in their original packaging with all tags attached.
• Used, damaged, or worn items are not eligible for refunds.
• Sale items are non-refundable and cannot be returned or exchanged.
• Custom-made jackets cannot be refunded or exchanged due to size issues, as measurements are provided by the customer.
• Refunds are only applicable for resellable items.

Valid Reasons for a Refund

• Incorrect Size/Item Received – If you receive an incorrect size or item due to our error.
• Damaged or Defective Items – If your order arrives damaged, you must notify us within 48 hours with photographic evidence.
• Manufacturing Defects – Any genuine defect in craftsmanship will be assessed for a refund or replacement.

Non-Refundable Scenarios

🚫 Custom-made jackets (unless damaged upon arrival).
🚫 Worn, washed, or altered items.
🚫 Incorrect measurements due to customer error (we do not accept measurements from worn clothing).

Refund Options

Customers can choose between:

• Full Refund – Issued to the original payment method.
• Store Credit – This can be used for future purchases.

Refunds are processed within 7-10 business days after the returned item is received and inspected.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• If a product arrives damaged due to shipping mishandling, Alaska Jackets will cover the return shipping fee.

Order Cancellation Policy

• Cancellation requests must be made within 24 hours of placing an order.
• Orders with expedited shipping (Rush Orders) cannot be canceled once placed.
• Cancellation requests after 24 hours are not guaranteed, as orders move into processing.

To cancel an order, email us at info@alaskajackets.com with your order number.

How to Request a Refund

Email us at info@alaskajackets.com with your order number and reason for refund.
Include photos (if applicable) for damaged/defective items.
Ship the return (if required) to the address provided by our customer support team.
Once received and inspected, your refund will be processed within 7-10 business days.

Contact Us

For refund or cancellation inquiries, please contact us:
Call us at (325) 374-0126 or email info@alaskajackets.com with your order number and reason for return.