RETURN & EXCHANGE POLICY

At Alaska Jackets, we deliver handcrafted, high-quality jackets with expert craftsmanship. We understand that sometimes a return or exchange may be necessary.

Our return policy is designed to be fair, transparent, and customer-friendly while maintaining the integrity of our handmade products.

Return Eligibility

To request a return or exchange, the following conditions must be met:

• The request must be made within 7 days of receiving the order.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• No signs of damage, stains, odors, or alterations should be present.
• Only one exchange per order is allowed for a size change.
• Items must not be listed as “Final Sale” or part of a clearance promotion.

Non-Returnable Items:

• Custom-made jackets tailored to customer specifications.
• Limited-edition items and discontinued styles.
• Sale items (unless defective or incorrect).
• Worn, washed, or damaged products due to misuse.

How to Request a Return or Exchange

• Contact Us: Call us at (325) 374-0126 or email info@alaskajackets.com with your order number and reason for return.
• Approval: Our customer support team will review your request within 2-3 business days.
• Return Shipping:
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • A prepaid return label may be provided for defective or incorrect orders.
• Processing: Once received, returns are processed within 7-10 business days.
• Refunds & Store Credit:
  • Approved refunds will be issued to the original payment method.
  • Refunds typically take 5-7 business days to reflect in your account.
  • Exchanges will be shipped within 5 days after the return is approved.

Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at info@alaskajackets.com with photos. We will arrange a free replacement or full refund, including return shipping.

Abandoned or Lost Orders

Customers are responsible for shipping costs if an order is:
🚫 Refused upon delivery.
🚫 Lost due to an incorrect shipping address provided by the customer.
🚫 Destroyed or not picked up from the carrier’s facility.

Shipping & Processing Times

• Orders typically ship within 15-17 days.
• Some delays may occur due to material availability or uncontrollable factors.

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